Legal

Refund Policy

We want you to be completely satisfied with your AsranLab experience. Learn about the terms for refunding your purchases.

7 days

Refund window

25%

Consumption limit

5 business days

Review time

Last updated: May 30, 2026

AsranLab is committed to your satisfaction. This policy explains your rights and our obligations regarding refunds for course purchases made through our platform.

1. Refund Window

7-Day Refund Guarantee

You may request a refund within 7 calendar days of your purchase date, subject to the conditions below.

2. Digital Content Acknowledgment

By purchasing a course and accessing its content, you acknowledge that delivery of digital content begins immediately after purchase. Refund eligibility is therefore assessed against the consumption conditions described in this policy.

3. Eligible Reasons for a Refund

Refund requests will be considered for the following reasons:

You purchased the wrong course by mistake.
The course content is materially different from what was described on the sales page.
Technical issues prevent you from accessing the course and we are unable to resolve them (see Section 5).

4. Consumption Threshold

Refund requests are generally not eligible once more than 25% of the course content has been viewed or completed. This threshold exists to protect the integrity of our content while still giving you a genuine opportunity to evaluate the course.

Receiving a completion certificate indicates you have fully benefited from the course. Refunds will not be issued after a certificate has been earned, regardless of the time elapsed.

5. Technical Issues Exception

If you experience genuine technical issues that prevent you from accessing course content — and our support team is unable to resolve them — you are eligible for a full refund for up to 30 days from your purchase date, regardless of the standard 7-day window. Contact us at support@asranlab.com to initiate this process.

6. Non-Refundable Situations

Refunds will generally not be granted in the following circumstances:

More than 25% of the course has been viewed or completed.
A completion certificate has been issued for the course.
The refund request is made after 7 days from purchase (except for verified technical issues as described in Section 5).
There is evidence of refund abuse, fraud, or repeated refund requests across multiple courses.
Requests based solely on a change of mind may be denied where permitted by applicable law, particularly when substantial course content has already been accessed.

7. Refund Type

All approved refunds are issued as full refunds only. We do not offer partial refunds. Refunds are returned to the original payment method and processed through our payment provider (Paddle, Lemon Squeezy, or Paymob). Processing times may vary depending on your bank or card issuer.

8. How to Request a Refund

Refunds are not automatic. To submit a request, email us at:

support@asranlab.com

Please include the following in your email:

Your full name and account email address.
Your order number or payment reference.
The name of the course you are requesting a refund for.
The reason for your request.

All requests are reviewed by the AsranLab team. You will receive a response within 5 business days. Approved refunds are then processed through our payment provider.

9. AsranLab Discretion

AsranLab reserves the right to approve refunds outside this policy on a case-by-case basis. This discretion exists to allow us to resolve exceptional situations fairly, and does not create an obligation to approve refunds beyond the terms described above.

10. Policy Changes

AsranLab reserves the right to update or modify this Refund Policy at any time. Material changes will be communicated via email or a prominent notice on the website. The "Last updated" date at the top of this page always reflects the current version. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

11. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your jurisdiction. Where local law grants you rights that exceed what is described here, those rights take precedence.