We want you to be completely satisfied with your AsranLab experience. Learn about the terms for refunding your purchases.
7 days
Refund window
25%
Consumption limit
5 business days
Review time
Last updated: May 30, 2026
AsranLab is committed to your satisfaction. This policy explains your rights and our obligations regarding refunds for course purchases made through our platform.
7-Day Refund Guarantee
You may request a refund within 7 calendar days of your purchase date, subject to the conditions below.
By purchasing a course and accessing its content, you acknowledge that delivery of digital content begins immediately after purchase. Refund eligibility is therefore assessed against the consumption conditions described in this policy.
Refund requests will be considered for the following reasons:
Refund requests are generally not eligible once more than 25% of the course content has been viewed or completed. This threshold exists to protect the integrity of our content while still giving you a genuine opportunity to evaluate the course.
Receiving a completion certificate indicates you have fully benefited from the course. Refunds will not be issued after a certificate has been earned, regardless of the time elapsed.
If you experience genuine technical issues that prevent you from accessing course content — and our support team is unable to resolve them — you are eligible for a full refund for up to 30 days from your purchase date, regardless of the standard 7-day window. Contact us at support@asranlab.com to initiate this process.
Refunds will generally not be granted in the following circumstances:
All approved refunds are issued as full refunds only. We do not offer partial refunds. Refunds are returned to the original payment method and processed through our payment provider (Paddle, Lemon Squeezy, or Paymob). Processing times may vary depending on your bank or card issuer.
Refunds are not automatic. To submit a request, email us at:
Please include the following in your email:
All requests are reviewed by the AsranLab team. You will receive a response within 5 business days. Approved refunds are then processed through our payment provider.
AsranLab reserves the right to approve refunds outside this policy on a case-by-case basis. This discretion exists to allow us to resolve exceptional situations fairly, and does not create an obligation to approve refunds beyond the terms described above.
AsranLab reserves the right to update or modify this Refund Policy at any time. Material changes will be communicated via email or a prominent notice on the website. The "Last updated" date at the top of this page always reflects the current version. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your jurisdiction. Where local law grants you rights that exceed what is described here, those rights take precedence.
Last updated: May 30, 2026